14-day no-questions-asked refunds
Refund requests & records
VPNCab offers 14-day no-questions-asked refunds. If a plan does not suit your needs, sign in to the user panel and open a support ticket with your refund request and the relevant order details. See the Terms of Service for the full eligibility rules.
When you submit a request, include the order, payment method, and current order status. Do not share your password or full subscription details in a ticket. The information needed to verify an order differs from what is needed to troubleshoot a connection, so include only what is relevant to your issue.
What to expect after submitting a request
Keep your payment receipt and ticket records, and check for replies in the panel. Submitting a request starts a review; it does not mean the refund has been received. Check the order, support replies, and payment provider records together for updates. No processing or arrival time is promised here.
If you are also having connection issues, describe them separately from your refund request in the ticket so each can be handled accurately. Check the refund policy independently; changing routes or upgrading a plan is not part of the refund process.