Subscription & Connection FAQs

No email address is required. Create an account with a username and password. In the user panel, choose a username you can easily recognize and set a unique password. Store your login details in a trusted password manager rather than relying on temporary browser autofill. Use your account to view plans, get your subscription and submit support tickets; route names in the client are not your login username. If you can’t log in later, check that you’re using the original account details, then verify your input method, spaces and letter case. If you still need help, use the support option in the panel. Don’t post your password or full subscription link in a public forum.

Sign in to the user panel and get your current subscription link from the subscription section. Then import it through your client’s subscription or configuration manager. To refresh your routes later, update the subscription you already imported and reopen the route list once the update finishes; there’s no need to repeatedly create configurations with the same name. If retrieval fails, check your account plan status, then make sure you copied the full link without any spaces at either end. If the client still uses an old address, reimport the link currently shown in the panel. Your subscription link is tied to your account access, so hide it in any screenshots you submit.

VPNCab has no limit on the number of devices connected at the same time, so changing devices alone doesn’t require a new plan. Windows, macOS, iOS, Android and Linux are supported. On your new device, open the user panel, get the client for that platform and import the subscription for the same account. Unlimited devices doesn’t mean unlimited data, so keep an eye on the usage shown in the panel. Once you’ve moved over, remove the subscription and login details from any devices you no longer use. If you’re only replacing a computer or reinstalling its operating system, restore your existing account instead of creating another one.

Find the client download area in the user panel; marketing pages don’t provide direct installer links. After signing in, follow the instructions for your device platform, then import the subscription from the panel once installation is complete. A successful import usually means only that the client accepted the configuration. You still need to select a route, enable the connection and allow any network permissions required by your system. Then visit the destination service in a browser and check that the client is using the intended configuration and route. If an old configuration is still active, switch to the subscription you just imported. Interface labels vary by platform, so look for the configuration, subscription and connection controls.

Pause the client and check that your basic internet connection can reach everyday websites. If it can’t, troubleshoot your local connection first. Once you reconnect, make sure you’ve selected a valid subscription and a specific route, then check that the system proxy or the client’s network takeover feature is enabled as required. Your browser may still be using an old connection; close the affected page, reopen it and test another site for comparison. If only one site fails, don’t assume all routes are unavailable. Note the error message, device platform and selected region, then test a suitable alternative exit route to help distinguish a local configuration issue from a problem with the destination service.

A browser and other apps may use different network paths. Some apps follow the system proxy, others have their own network settings, and some traffic requires the client’s network takeover feature. Check whether the client is in rule mode or another mode, and whether the target app or domain has been assigned a direct-connection rule. Also check the app’s own proxy settings. After making changes according to the client’s instructions, fully quit and reopen the app. Don’t run multiple proxy tools at the same time, as their routes may conflict. Even with the right network path, the destination service may restrict access based on account region, its access policies or account status.

Check the configuration source first; reinstalling usually isn’t the first step. Sign in to the panel and confirm that your plan status and subscription section are displayed correctly. Then copy the full link again and make sure you haven’t pasted it into the client’s single-route import field by mistake. If the client has an old subscription, confirm that you’re updating the configuration for your current account, not an entry that was previously disabled. You can also try retrieving it again when your basic internet connection is working and check the specific error shown by the client. Reinstalling may erase useful settings and error details, so check the link, permissions and client settings first. If you need help, send a summary of the error, not the full subscription link.

First check whether the issue occurs only after sleep, when switching networks or while the client is running in the background. When your device wakes, the underlying network may have changed while the client still holds on to the old connection. Restore your network, then disconnect and reconnect the client. Check your system’s background activity and battery-saving settings to make sure the client isn’t restricted, and see whether another network tool is managing the proxy. If disconnects continue during active use, test another exit route and compare different local networks rather than assuming one route is the cause. When submitting a support ticket, include when the issue occurs, your system platform, route name and error message. That’s more useful than simply saying you can’t connect.

Think of cross-border travel by car: an IEPL route is like a private hire car, a relayed route like a ride-hailing car, and a direct route like an economy car. These labels describe route types, not guaranteed performance on every local network. First identify the exit region required by your destination service, then compare the available route types in that region. Video calls, file syncing and streaming have different performance needs, so test them with your actual tasks instead of relying on route names. VPNCab covers 110+ countries and 170+ routes; see the panel and your subscription for the options available to you. Keeping a suitable alternative for your network is more useful than chasing a single speed-test result.

First work out where the slowdown is happening: is your local network also downloading, are other apps working normally, and is only the current page on the destination service slow? Close unnecessary data-heavy tasks, then switch route types within the same exit region to compare the effect of a different path. If that doesn’t help, try another exit region that meets the destination service’s requirements. Keep the device, network and task the same while testing, and avoid changing every setting at once. Peak-hour performance depends on your local network, international routing and the destination service’s status. Route names and coverage figures can’t replace testing the connection yourself.

A speed test usually measures the connection to a particular test server; it doesn’t show the entire path to a video platform or meeting server. Calls are especially sensitive to packet loss, jitter and brief interruptions. Video quality also depends on content delivery servers, resolution settings and your device’s decoding capabilities. Test in the app itself: check whether calls lose audio or video keeps buffering, then compare other routes in suitable regions. Pause background syncing during the test and make sure you aren’t running conflicting network tools. If only one service is affected, include its name and the specific symptoms in your support ticket instead of sending a speed-test screenshot for a different network path.

Exit region is only one factor a service may check. It may also consider your account region, payment details, browser cache and existing session. First confirm that the selected exit region meets the service’s current published requirements. Then close the old page or fully quit and reopen the app to check whether it’s still using the previous session. Don’t treat switching routes as a way to change your account region, and don’t repeatedly change payment details just to test. VPNCab’s route coverage doesn’t guarantee ongoing access to any particular platform. Check the platform’s rules if access is restricted. To troubleshoot the network path, submit the region, service name and full error message.

Monthly plans are ¥9.9/month for 60GB, ¥18/month for 250GB and ¥28/month for 500GB. Data resets monthly on the date your plan started, not at the beginning of a calendar month. Check the account cycle shown in the panel to see your usage. If you upgrade mid-cycle, the price difference is prorated by the remaining days. Review the order details shown in the panel before confirming a change; don’t estimate the amount due using a full month’s price. When choosing a plan, consider how much you stream, sync and download. There’s no device limit, but data use is still subject to your plan’s allowance. See the plans page for all options and manage orders in the user panel.

Data packs cost ¥158 for 300GB, ¥358 for 1000GB and ¥658 for 3000GB. They last until used and never expire. Monthly plans reset data each month on the date the plan started. If your usage is irregular, compare how long you need the data to remain available with how much you expect to use; don’t compare prices alone. “Never expires” describes the data pack’s validity, not unlimited data. It also doesn’t mean unused monthly-plan data automatically becomes part of a data pack. Before changing an existing plan or combining different orders, check the panel instructions. If the process isn’t clear, confirm it through a support ticket before proceeding.

VPNCab accepts Alipay, WeChat Pay and USDT. Start payment through the order flow in the user panel. Check the amount, order status and on-screen instructions before paying. If you’ve paid but the status hasn’t updated, return to the original order first. Don’t create and pay for another order just because the result hasn’t appeared yet. Keep the order number and payment receipt, then use a support ticket to explain the payment method and issue. In screenshots, hide personal details that aren’t needed to verify the order. Don’t include your password or subscription link. Check the panel and follow-up confirmation to verify whether an order is complete; a browser left on the payment page doesn’t mean the payment failed.

VPNCab offers a 14-day no-questions-asked refund. To request one, sign in to the user panel and submit a refund request through the support ticket section, including the order number. If you have multiple orders, specify which payment you mean to avoid processing the wrong one. You can attach a screenshot of the order status from the panel. For payment receipts, include only the details needed for verification and hide unrelated information. You don’t need to troubleshoot a technical issue or write an explanation of a fault to request a no-questions-asked refund. If you’d still like help with a connection issue, describe your use case separately. See the Terms of Service for the full terms. After submitting your request, check the original ticket for replies and updates.